Customer Service

 

Shipping

We want you to be completely satisfied with your order, so please let us know if something is not right.
Please allow up to 2 weeks for your order to be processed and shipped. We will contact you if there is a foreseeable delay.

We offer free standard shipping on all US orders.
For orders that contain multiple products, you may receive each product separately and on different dates.
For international orders, we offer free standard shipping on most products. There are additional shipping charges on a combination of low-priced and large-sized items.
International customers are responsible for all customs duties and fees.

We are based in New York and we charge 8.875% sales tax for any orders shipped to New York state.

 

Returns

Because our products are made to order, we do not offer cash refunds. If you are not completely satisfied with your purchase, we will gladly exchange your item or give you a store credit within 14 days from the date your item is delivered.
All returned merchandise must be unworn, unused and in original condition. We have the right to refuse returns not meeting these requirements.

Please fill out our return form for an RMA(return merchandise authorization) number. Only orders with RMA number will be accepted.

Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as we are not responsible for any returned packages not received.

Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge.
With your package, please include your name, address, phone number, email address, RMA number and which items you are exchanging for.

If you receive a damaged/defective or mis-shipped item, you must notify us by email at info@janislee.com within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.

We are not responsible for any returned packages not received, damages or costs resulting from any delays in delivery.
Personalized and sale items are final sales and cannot be returned or exchanged.

 

 

Customization Service

Let us know if you have any specific colors in mind for your bags.
We customize your bags without extra charge.
Handmade in New York City by a top-notch craftsman.


Grained leathers


Smooth leathers

 

Personalization Service

We provide free customization service for all of our products to promote your individuality.
Please email us about your monogram or choice of single word and we will send you a mock-up for your approval before making it into a product.
If you have a specific request of words you want to print, we will gladly make it work. Please note that we do not print any words of profanity or phrases that violate a copyright.